Returns policy

Please be aware in some circumstances an order you might place may be out of stock.
This may happen due to a technical problem. If this was to occur we will do our best to quickly rectify the problem/refund the money.
Once a order has been placed, we aim to post the same or next day.
We post Royal mail signed for, due to deliveries being handled by a third party, once the item(s) have been posted it is out of our hands.

All prices are stated on the product, please note that even though the pictures may advertise complete outfits, the description will outline what the price includes.
We do not charge VAT.
Returns policy
If you are not satisfied with your order we can offer you an exchange or issue a credit note within 14 days of receipt, as long as the item(s) are in the same condition as when they were sold to you.
This does not include payment plans via Facebook.
The item(s) must be unworn, unwashed and tags still attached.
Shoes must be in their original undamaged box as it is considered as part of the item.
Shoes:
Bows/diamantes and trims are delicate and for decoration only! Please wear with care. No liability for returns or exchange will be accepted.
Returns received outside the stated period will not be accepted.
Please note this returns policy only applies for online orders.
Instore returns policy are further down the page.
With regards to any faulty goods, please contact us at:
info@petite-boutique.net
 
We do not accept exchange or credit note on any sale items, swimwear, bows or socks.
Please note delivery cost will not be refunded and we do not cover return costs.
It is recommended a signed for delivery is used when returning to Petite boutique as we are not responsible for any lost items.
Please include order number, date of order and full name, return to the following address;
Petite boutique 
26 Beveridge way 
Newton acyliffe
County durham
DL5 4DP
Instore returns policy
Any item(s) purchased instore can be returned, please note you must have your reciept and returned within 7 days of purcahse.
You will only be offered exchange or credit note.